General Dehumidifier Questions

Which mode to use if room is mouldy but without sunlight?
Start by running it on the "high" setting for 2-3 days. Switch it to "auto" or "low" after.  
Mon, 14 Jun, 2021 at 6:14 PM
I have laundry out but no water is being collected by my dehumidifier?
If the dehumidifier detects that the RH level is below 35% then it will not operate or collect any water. The moisture from your laundry may evaporate ...
Tue, 20 Jul, 2021 at 1:35 PM
Dehumidifier drainage hose size
Inner diameter of the hose is 12mm. The provided hose is around 1m long hose. You can extend it on your own by using your own tools or you can buy a lo...
Tue, 20 Jul, 2021 at 1:43 PM
Condensation on my windows but no water is being collected by dehumidifier?
Condensation can form when a surface is at the appropriate cold temperature. If your indoor temperature is, for example, 20°C with an RH level of 35%, ...
Tue, 20 Jul, 2021 at 1:38 PM
Does the dehumidifier have auto/continuous drain function?
The ION630, ION632, ION612, ION610 and ION681 has continuous drainage function. A one meter standard hose (12mm wide is provided.   
Tue, 20 Jul, 2021 at 1:32 PM
Can mould spores be transferred from my dehumidifier to my home?
If you've used the machine in a home with mould spores and plan to bring it with you to a new home or RV, there is a possibility of transferring the mo...
Tue, 20 Jul, 2021 at 1:40 PM
Why has my dehumidifier stopped collecting water?
Desiccant dehumidifiers have a built-in humidistat that controls the units' operation based on the detected Relative Humidity (RH) level in the room. ...
Fri, 10 Feb, 2023 at 6:45 PM
What is the coverage area of Ionmax dehumidifiers in m2 or m3?
The coverage area for Ionmax dehumidifiers is indicated in both M2 – or square meters – is a unit of area that is two-dimensional, and M3 – or cubic meters ...
Mon, 1 Apr, 2024 at 4:52 PM