Yes. The plastic bag covering the filter should be removed before using the Ionmax+ AireX ION1000PRO.
It is stated in the user manual.
The plastic is protective packaging used during shipping and storage.
Before operating the unit, remove the filter, take off the plastic bag or wrapping completely, then reinstall the filter according to the instructions.
Leaving the plastic on will restrict airflow and reduce the unit's air purification performance.
Should you need further assistance please contact us at support@andatech.com.au