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Knowledge base
General Questions
General Product & Store FAQs
8
How do I register my new product?
Do you have a shopfront I can visit?
How to whitelist or stop Andatech e-mails going to junk/spam folder?
What is the difference between an air purifier, a humidifier, and a dehumidifier? Which one do I need?
Andatech's privacy policy
View all 8
Orders and Deliveries
9
Can I pick-up my order from your office?
If you're not home to receive the delivery
Delivery Costs
International Shipping Enquiries
Order Processing and Delivery Times
View all 9
Warranty and Returns
7
Andatech Warranty Policy
Andatech Returns Policy
How to return your product to us
AlcoSense Breathalysers Lifetime Guarantee
Andatech Breathalysers 8 Years Sensor Guarantee
View all 7
Ionmax 2-yr Warranty
9
Ionmax 2 Years Extended Warranty terms and conditions
2 Years Warranty on All Ionmax Products Purchased from 1 Jan 2021
I purchased my Ionmax product in January 2021 but its packaging and manual all mention a 1-year warranty?
Do I get 2 years warranty if I bought a secondhand or refurbished product in 2021?
I received a replacement unit under warranty this year. Do I get the 2-year warranty on this unit, too?
View all 9
CalTrace
Account and Product Registration
6
How do I register an account?
How to register a new product?
How to change your user details on CalTrace
How to edit product details on CalTrace
How to reset your CalTrace password
View all 6
Breathalyser Calibrations
Calibration FAQs
13
How often do I need to calibrate my unit?
Why do I need to calibrate my breathalyser?
How do I mail my breathalyser back for calibration?
How long does calibration take?
How much does calibration cost?
View all 13
Calibration Management Plans
8
I just signed up for a calibration management plan. What do I do now?
I want to book an early calibration using the services remaining on my management plan
I have signed up for a management plan but have not received any emails from you
Trying to sign up for management plan but can't remember when I purchased or last calibrated it
I don't use email. Can I still go on a calibration management plan?
View all 8
Personal Breathalysers
General
17
How do I blow into a breathalyser?
Breathalyser keeps reading 0 or provide different readings even after alcohol?
Difference between Semiconductor and Fuel Cell sensor
How frequently does an industrial unit need to be calibrated?
What batteries can I use with my breathalyser?
View all 17
Breathalyser Error Messages
10
'FSr'
'Flo
'OL'
'err' or 'err2'
Unit displays 3 LED lights
View all 10
AlcoSense Elite 3
2
New Alcosense Elite 3 unit won't turn on
How to remove/replace the battery cover for Alcosense Elite 3?
AlcoSense Verity
2
How do I read the BAC on the Alcosense Verity?
Where is the serial number located on the Alcosense Verity?
AlcoSense Stealth
1
Will Alcosense Stealth show when device needs to be calibrated?
AlcoSense Pro
6
How to correctly blow into the Alcosense Pro?
How to remove and replace Alcosense Pro battery cover?
How to change between fast and normal testing mode on the Alcosense Pro?
How to check number of test have been conducted on the Alcosense Pro?
Warning light appears during testing on Alcosense Pro
View all 6
AlcoSense Zenith+
1
How to open the battery cover for the Alcosense Zenith+
Alcosense Nexus
2
Deleting data from Alcosense Nexus
How does Alcosense Nexus store data?
AlcoSense Zenith
4
Difference between pressure or non-pressure sensor
How do I replace the sensor of the Alcosense Zenith?
Alcosense Zenith not responding after blowing into it
Where to buy replacement sensors for the Alcosense Zenith?
Wingmate Breathalysers
3
Wingmate Pro or Rover turns itself off after blowing into the device.
How do I use the Wingmate Pro or Rover?
"Flo" error on Wingmate Pro or Rover.
Industrial Breathalysers
Andatech Prodigy
4
The Andatech Prodigy screen has frozen or is unresponsive
Trouble installing the Andatech Prodigy software
Data saving to computer for the Andatech Prodigy
Missing Andatech Andalink shortcut on desktop
Andatech Sentry
1
Andatech Sentry Software Installation Guide
Andatech Precision
1
My Andatech Precision Plus will not switch on
Andatech Soberlive, Soberlive FR and FRX
3
How to change the Andatech Soberlive sensor
Stuck at "Device Error, please contact admin" notification after changing Soberlive sensor
Soberlive Disclaimer & User Manuals
Dehumidifiers
General Dehumidifier Questions
18
Dehumidifier keeps turning itself off after a few hours
How to choose a dehumidifer?
Dehumidifier "FULL" light constantly on
Can dehumidifier be placed in a corridor/walkway that leads to a bathroom & laundry?
The difference between a compressor and a desiccant humidifier.
View all 18
Desiccant Dehumidifiers Troubleshooting
5
Burning or peculiar smell emitting from desiccant dehumidifier
What is the desiccant dehumidifier rotor disc made of?
Does the desiccant dehumidifier need any maintenance?
Desiccant dehumidifier blowing out "cool" air
"Check" light on dehumidifier flashing
ION632
4
What is the power consumption of ION632?
What is the cause of "check" light on ION632?
ION632 producing a peculiar smell
Does the ION632 have an in-built heater?
ION612
4
Can I use an external timer for ION612 Dehumidifier?
ION612 tank full light is always on even when it isn't full
Does the ION612 model has an in-built heater?
ION612 ionizer output
ION681
3
ION681 blinking lights
For ION681 Dehumidifier, are there two holes and two plugs at the back?
Light keeps flashing on "auto" mode on the ION681
ION630 (Vienne)
1
"E5" error message
ION625 (Leone)
1
Ionmax Leone is switched on but not operating
Air Purifiers
General Air Purifier FAQs
3
How often do I need to change air purifier filters?
Do air purifiers generate ozone?
Ozone vs Negative Ions
Ionmax Breeze ION420
5
ION420 Power or replacing filter light is blinking
Where is the ION420 ioniser located?
How much carbon is there in the ION420 filters?
What is the Clean Air Delivery Rate CADR of ION420
Can I switch off the UV-C light on the ION420
Ionmax ION401 Ionic Air Purifier
8
ION401 is making noise when UV light is on
ION401 produces static noise
Cleaning light switched on (even after cleaning)
ION401 blades are sticky
ION401 UV light is not on
View all 8
Ionmax ION390 Air Purifier
7
ION390 HEPA light is still on after replacing filters
The control panel (LCD) of ION390 appears pixelated or blacked out.
How often should I change the filters in the ION390?
How much ions does the ION390 produces?
Where is the ION390 air quality sensor located?
View all 7
Ionmax ION330 Air Purifier
6
Is UV lamp in ION330 replaceable?
Does the ION330 produce ozone?
Does the ION330 have an ionic filter?
What is the coverage area of ION330?
What is the power input of ION330?
View all 6
Coway 1018F Classic
7
How often do the Coway 1018F filters need to be replaced?
Coway 1018F pollution level indicator doesn't change or is continuously high or low
No air / breeze coming out of Coway 1018F
Coway 1018F air speed doesn't change
Coway 1018F air speed is low
View all 7
Coway 1516D Storm
7
How often do the Coway 1516D filters need to be replaced?
No air / breeze coming out of Coway 1516D
Coway 1516D air speed is low
Coway 1516D air cleaning level (Low / Mid / High) doesn't change
Coway 1516D pollution level indicator doesn't change or is continuously high or low
View all 7
Ionmax ION430 Air Purifier
1
ION430 filter dimensions
Ionmax Selah ION360 Air Purifier
0
Ionmax Breeze Plus ION422
3
How to enable Wi-Fi on the Ionmax Breeze Plus ION422
How to connect Ionmax Breeze Plus ION422 to Ionmax app on AP mode (Android)
How to connect Ionmax Breeze Plus ION422 to Ionmax app on AP mode (iOS)
Humidifiers
General Humidifier Troubleshooting
5
The humidifier output volume of the mist is low.
Humidifier seems to be leaking
Unpleasant smell from humidifier
Humidifier not producing mist
Difficulty removing humidifier cap
Ionmax ION90 Humidifier
13
How often to change the nano silver filter in the ION90?
ION90 reading very high relative humidity (RH)
ION90 is not reaching the set humidity level
ION90 appears to be leaking
ION90 low water indicator is on when the tank is filled up
View all 13
DriveSense Dash Cams
DriveSense UTOUR C2L & C2L Pro
1
How to connect to the mobile app for the DriveSense UTOUR C2L dash cam
DriveSense Ranger
6
How to download AWS player for DriveSense Ranger
How to update the firmware on your DriveSense Ranger dash cam
What SD cards can I use for my DriveSense Ranger
For DriveSense Ranger Dashcam - Daylight Saving in SA. Is there a GMT setting to change it?
How to Set the Time in DriveSense Ranger DashCam?
View all 6
DriveSense Ranger Duo
4
What SD Card can I use with my DriveSense Ranger Duo Dash Cam?
How to Set the Time in DriveSense Ranger Duo DashCam?
DriveSense Ranger Duo rear camera not recording
Video playback on iMovie appears jerky or flickering
General Connection / Power Issues
4
Ranger / Ranger Duo Dash Cam not powering up or flickering off/on
DriveSense Dashcam microSD card not compatible or not reading
GPS Player Doesn't Work (Doesn't show the GPS map location
Download DriveSense Ranger / Ranger Duo Software
MedSense Thermometers
MedSense TF01 Infrared Forehead Thermometer
9
How do I retrieve the last test result from my MedSense TF01 thermometer?
MedSense TF01 rthermometer screen will not display when device is switched on
Error message "HI" or "LO" on the MedSense TF01 thermometer
Error message "Er.H" or "Er.L" on MedSense TF01 thermometer
MedSense TF01 thermometer showing results that are too low
View all 9
Drug Test Kits
General Knowledge on Drug Testing
2
Comparison of oral vs urine drug test kits
Cut-off levels for drug groups of drug test kits used in Australia
Manuals and Downloads
Industrial Breathalysers User Manuals
1
Industrial Breathalysers Manuals
Personal Breathalyser Manuals
1
Personal Breathalyser Manuals
Air Purifier User Manuals
1
Air Purifier User Manuals
Humidifiers User Manual
2
Humidifier Manuals
Dehumidifier User Manuals
Software and Apps
2
Ionmax Mobile Phone App
Download links
Others
Ketoscan
7
KetoScan Maintenance and Calibration
Ketoscan Mini app not connecting or stuck on loading
Ketoscan Mini is not reading correctly
Can we use AlcoSense Breathalyser Mouthpieces for KetoScan?
KetoScan results different from other ketone testers
View all 7
SolarCam Smart Wireless Camera
5
Where do I insert the memory card in the Solarcam?
Solarcam is not recording or not sending notifications
Forgot password or changed ISP - How to reconnect the Solarcam to the app
What memory card do I use for the SolarCam
How do I download the Solarcam app?
Serene ION138 Aroma Diffuser
2
How many hours can the Serene ION138 run without the timer?
Serene ION138 clock time cannot be adjusted