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General Product & Store FAQs
How do I register my new product?
Do you have a shopfront I can visit?
How to whitelist or stop Andatech e-mails going to junk/spam folder?
What is the difference between an air purifier, a humidifier, and a dehumidifier? Which one do I need?
Orders and Deliveries
Can I pick-up my order from your office?
If you're not home to receive the delivery
International Shipping Enquiries
Order Processing and Delivery Times
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Warranty and Returns
Andatech Warranty Policy
How to return your product to us
Andatech Returns Policy
Ionmax 2-yr Warranty
2 Years Warranty on All Ionmax Products Purchased from 1 Jan 2021
I purchased my Ionmax product in January 2021 but its packaging and manual all mention a 1-year warranty?
Do I get 2 years warranty if I bought a secondhand or refurbished product in 2021?
I received a replacement unit under warranty this year. Do I get the 2-year warranty on this unit, too?
Does the 2 years warranty cover Ionmax filters and replacement parts too?
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