Andatech Support

General Product & Store FAQs 10

• How do I register my new product?
• Do you have a shopfront I can visit?
• How to whitelist or stop Andatech e-mails going to junk/spam folder?
• Andatech's privacy policy
• Andatech, AlcoSense & Ionmax website terms & conditions

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Orders and Deliveries 8

• If you're not home to receive the delivery
• Delivery Costs
• International Shipping Enquiries
• Order Processing and Delivery Times
• Delivery Methods/Couriers Used

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Warranty and Returns 7

• Andatech Warranty Policy
• Andatech Returns Policy
• How to return your product to us
• AlcoSense Breathalysers Lifetime Guarantee
• Andatech Breathalysers 8 Years Sensor Guarantee

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Ionmax 2-yr Warranty 9

• Ionmax 2 Years Extended Warranty terms and conditions
• 2 Years Warranty on All Ionmax Products Purchased from 1 Jan 2021
• I purchased my Ionmax product in January 2021 but its packaging and manual all mention a 1-year warranty?
• I received a replacement unit under warranty this year. Do I get the 2-year warranty on this unit, too?
• I also have extended 2 years warranty on my Ionmax product. How many years warranty coverage do I get now?

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GT Breathalysers 2

• Where can you find the Serial Number for GT Breathalyser?
• How accurate is the Andatech GT compared to police breathalysers?

Heater ION801 3

• The controls on the Heater ION801 were flashing
• How long is the ION801 heater’s power cord?
• What are the possible causes if the heater displaying error message, unusual behavior, or it shut off by itself after a short period of use?

Air Purifier 1

• How often should the UV C-Light of the Breeze Plus Air Purifier ION422 be replaced?

Ionmax+ ED18 dehumidifier 2

• Is it safe to use chemicals or detergents to clean the Ionmax+ ED18 dehumidifier?
• My ED18 dehumidifier isn’t turning on. What could be the cause?

Ionmax Q10 Air Quality Monitor 1

• The specification sheet for the Q10 air quality monitor does not specify the accuracy of the PM2.5 sensor. Could you provide its margin of error?

Ionmax Compressor Dehumidifier Rhine (ION650) 2

• When to clean the filter of the Ionmax Compressor Dehumidifier Rhine (ION650)?
• Why is the ION650 Rhine Dehumidifier displaying an FL error message?

Prodigy 3 1

• How do I insert the SIM card into the Andatech Prodigy 3 Lite Portable Breathalyser?

Ionmax ION610 1

• What is the power cord length of the ION610 Desiccant Dehumidifier?