General Product & Store FAQs

How do I register my new product?
Thank you for purchasing one of our products! You can register your product on https://andatech.caltrace.com Please refer to the following guides on: Regi...
Wed, 7 Jul, 2021 at 12:13 PM
Do you have a shopfront I can visit?
You can visit our head office to view and purchase products or for calibration services of your breathalysers at: Address: 9 Trade Place, Vermont VIC 3...
Tue, 14 Mar, 2023 at 5:34 PM
How to whitelist or stop Andatech e-mails going to junk/spam folder?
You can allow emails from specific addresses to reach your inbox without being placed in your junk or spam folder by whitelisting those email addres...
Mon, 14 Jun, 2021 at 6:12 PM
Andatech's privacy policy
Andatech Pty Ltd ("Andatech") respects privacy and personal information. Where Andatech deals with your personal information, being an Australian ...
Wed, 3 Nov, 2021 at 12:21 PM
Andatech, AlcoSense & Ionmax website terms & conditions
Andatech Pty Ltd (ACN 602 437 196) ("Andatech") is an Australian based company and its online merchant is located in Australia. These terms and co...
Thu, 25 Aug, 2022 at 10:48 AM
Ionmax privacy policy
Andatech Pty Ltd ("Andatech") respects privacy and personal information. Where Andatech deals with your personal information, being an Australia...
Thu, 29 Sep, 2022 at 4:40 PM
Rental FAQs
These FAQs are for the Ionmax+ Aire rentals How do rental payments work? Rentals are automatically renewed on a monthly basis.  The system will automa...
Wed, 5 Jul, 2023 at 9:31 AM
How frequently does an Industrial Workplace Breathalysers need to be calibrated?
Manufacturer recommended: Industrial-grade workplace breathalysers should be calibrated every 12 months. NOTE: Due to continuous product development an...
Wed, 26 Nov, 2025 at 4:05 PM
If the unit was purchased more than 6 months or 1 year ago, never used, does it need calibration?
Yes — even if your Andatech breathalyser was purchased over 6 months or even 1 year ago and has never been used, it still should be calibrated before you re...
Wed, 24 Dec, 2025 at 1:02 PM
Why does our management plan specify a 12-month calibration interval when the manufacturer recommends a 6-month calibration?
ANDATECH has adopted a 12-month calibration cycle, replacing the previous 6-month calibration, based on comprehensive testing of our latest fuel-cell sensor...
Fri, 28 Nov, 2025 at 5:20 PM