Andatech Support

General Product & Store FAQs 8

• How do I register my new product?
• Do you have a shopfront I can visit?
• How to whitelist or stop Andatech e-mails going to junk/spam folder?
• What is the difference between an air purifier, a humidifier, and a dehumidifier? Which one do I need?
• Andatech's privacy policy

View all 8

Orders and Deliveries 9

• Can I pick-up my order from your office?
• If you're not home to receive the delivery
• Delivery Costs
• International Shipping Enquiries
• Order Processing and Delivery Times

View all 9

Warranty and Returns 7

• Andatech Warranty Policy
• Andatech Returns Policy
• How to return your product to us
• AlcoSense Breathalysers Lifetime Guarantee
• Andatech Breathalysers 8 Years Sensor Guarantee

View all 7

Ionmax 2-yr Warranty 9

• Ionmax 2 Years Extended Warranty terms and conditions
• 2 Years Warranty on All Ionmax Products Purchased from 1 Jan 2021
• I purchased my Ionmax product in January 2021 but its packaging and manual all mention a 1-year warranty?
• Do I get 2 years warranty if I bought a secondhand or refurbished product in 2021?
• I received a replacement unit under warranty this year. Do I get the 2-year warranty on this unit, too?

View all 9

Account and Product Registration 6

• How do I register an account?
• How to register a new product?
• How to change your user details on CalTrace
• How to edit product details on CalTrace
• How to reset your CalTrace password

View all 6

Calibration FAQs 13

• How often do I need to calibrate my unit?
• Why do I need to calibrate my breathalyser?
• How do I mail my breathalyser back for calibration?
• How long does calibration take?
• How much does calibration cost?

View all 13

Calibration Management Plans 8

• I just signed up for a calibration management plan. What do I do now?
• I want to book an early calibration using the services remaining on my management plan
• I have signed up for a management plan but have not received any emails from you
• Trying to sign up for management plan but can't remember when I purchased or last calibrated it
• I don't use email. Can I still go on a calibration management plan?

View all 8

General 17

• How do I blow into a breathalyser?
• Breathalyser keeps reading 0 or provide different readings even after alcohol?
• Difference between Semiconductor and Fuel Cell sensor
• How frequently does an industrial unit need to be calibrated?
• What batteries can I use with my breathalyser?

View all 17

Breathalyser Error Messages 10

• 'FSr'
• 'Flo
• 'OL'
• 'err' or 'err2'
• Unit displays 3 LED lights

View all 10

AlcoSense Elite 3 2

• New Alcosense Elite 3 unit won't turn on
• How to remove/replace the battery cover for Alcosense Elite 3?

AlcoSense Verity 2

• How do I read the BAC on the Alcosense Verity?
• Where is the serial number located on the Alcosense Verity?

AlcoSense Stealth 1

• Will Alcosense Stealth show when device needs to be calibrated?

AlcoSense Pro 6

• How to correctly blow into the Alcosense Pro?
• How to remove and replace Alcosense Pro battery cover?
• How to change between fast and normal testing mode on the Alcosense Pro?
• How to check number of test have been conducted on the Alcosense Pro?
• Warning light appears during testing on Alcosense Pro

View all 6

AlcoSense Zenith+ 1

• How to open the battery cover for the Alcosense Zenith+

Alcosense Nexus 2

• Deleting data from Alcosense Nexus
• How does Alcosense Nexus store data?

AlcoSense Zenith 4

• Difference between pressure or non-pressure sensor
• How do I replace the sensor of the Alcosense Zenith?
• Alcosense Zenith not responding after blowing into it
• Where to buy replacement sensors for the Alcosense Zenith?

Wingmate Breathalysers 3

• Wingmate Pro or Rover turns itself off after blowing into the device.
• How do I use the Wingmate Pro or Rover?
• "Flo" error on Wingmate Pro or Rover.

Andatech Prodigy 4

• The Andatech Prodigy screen has frozen or is unresponsive
• Trouble installing the Andatech Prodigy software
• Data saving to computer for the Andatech Prodigy
• Missing Andatech Andalink shortcut on desktop

Andatech Sentry 1

• Andatech Sentry Software Installation Guide

Andatech Precision 1

• My Andatech Precision Plus will not switch on

Andatech Soberlive, Soberlive FR and FRX 3

• How to change the Andatech Soberlive sensor
• Stuck at "Device Error, please contact admin" notification after changing Soberlive sensor
• Soberlive Disclaimer & User Manuals

General Dehumidifier Questions 18

• Dehumidifier keeps turning itself off after a few hours
• How to choose a dehumidifer?
• Dehumidifier "FULL" light constantly on
• Can dehumidifier be placed in a corridor/walkway that leads to a bathroom & laundry?
• The difference between a compressor and a desiccant humidifier.

View all 18

Desiccant Dehumidifiers Troubleshooting 5

• Burning or peculiar smell emitting from desiccant dehumidifier
• What is the desiccant dehumidifier rotor disc made of?
• Does the desiccant dehumidifier need any maintenance?
• Desiccant dehumidifier blowing out "cool" air
• "Check" light on dehumidifier flashing

ION632 4

• What is the power consumption of ION632?
• What is the cause of "check" light on ION632?
• ION632 producing a peculiar smell
• Does the ION632 have an in-built heater?

ION612 4

• Can I use an external timer for ION612 Dehumidifier?
• ION612 tank full light is always on even when it isn't full
• Does the ION612 model has an in-built heater?
• ION612 ionizer output

ION681 3

• ION681 blinking lights
• For ION681 Dehumidifier, are there two holes and two plugs at the back?
• Light keeps flashing on "auto" mode on the ION681

ION630 (Vienne) 1

• "E5" error message

ION625 (Leone) 1

• Ionmax Leone is switched on but not operating

General Air Purifier FAQs 3

• How often do I need to change air purifier filters?
• Do air purifiers generate ozone?
• Ozone vs Negative Ions

Ionmax Breeze ION420 5

• ION420 Power or replacing filter light is blinking
• Where is the ION420 ioniser located?
• How much carbon is there in the ION420 filters?
• What is the Clean Air Delivery Rate CADR of ION420
• Can I switch off the UV-C light on the ION420

Ionmax ION401 Ionic Air Purifier 8

• ION401 is making noise when UV light is on
• ION401 produces static noise
• Cleaning light switched on (even after cleaning)
• ION401 blades are sticky
• ION401 UV light is not on

View all 8

Ionmax ION390 Air Purifier 7

• ION390 HEPA light is still on after replacing filters
• The control panel (LCD) of ION390 appears pixelated or blacked out.
• How often should I change the filters in the ION390?
• How much ions does the ION390 produces?
• Where is the ION390 air quality sensor located?

View all 7

Ionmax ION330 Air Purifier 6

• Is UV lamp in ION330 replaceable?
• Does the ION330 produce ozone?
• Does the ION330 have an ionic filter?
• What is the coverage area of ION330?
• What is the power input of ION330?

View all 6

Coway 1018F Classic 7

• How often do the Coway 1018F filters need to be replaced?
• Coway 1018F pollution level indicator doesn't change or is continuously high or low
• No air / breeze coming out of Coway 1018F
• Coway 1018F air speed doesn't change
• Coway 1018F air speed is low

View all 7

Coway 1516D Storm 7

• How often do the Coway 1516D filters need to be replaced?
• No air / breeze coming out of Coway 1516D
• Coway 1516D air speed is low
• Coway 1516D air cleaning level (Low / Mid / High) doesn't change
• Coway 1516D pollution level indicator doesn't change or is continuously high or low

View all 7

Ionmax ION430 Air Purifier 1

• ION430 filter dimensions

Ionmax Selah ION360 Air Purifier 0

Ionmax Breeze Plus ION422 3

• How to enable Wi-Fi on the Ionmax Breeze Plus ION422
• How to connect Ionmax Breeze Plus ION422 to Ionmax app on AP mode (Android)
• How to connect Ionmax Breeze Plus ION422 to Ionmax app on AP mode (iOS)

General Humidifier Troubleshooting 5

• The humidifier output volume of the mist is low.
• Humidifier seems to be leaking
• Unpleasant smell from humidifier
• Humidifier not producing mist
• Difficulty removing humidifier cap

Ionmax ION90 Humidifier 13

• How often to change the nano silver filter in the ION90?
• ION90 reading very high relative humidity (RH)
• ION90 is not reaching the set humidity level
• ION90 appears to be leaking
• ION90 low water indicator is on when the tank is filled up

View all 13

DriveSense UTOUR C2L & C2L Pro 1

• How to connect to the mobile app for the DriveSense UTOUR C2L dash cam

DriveSense Ranger 6

• How to download AWS player for DriveSense Ranger
• How to update the firmware on your DriveSense Ranger dash cam
• What SD cards can I use for my DriveSense Ranger
• For DriveSense Ranger Dashcam - Daylight Saving in SA. Is there a GMT setting to change it?
• How to Set the Time in DriveSense Ranger DashCam?

View all 6

DriveSense Ranger Duo 4

• What SD Card can I use with my DriveSense Ranger Duo Dash Cam?
• How to Set the Time in DriveSense Ranger Duo DashCam?
• DriveSense Ranger Duo rear camera not recording
• Video playback on iMovie appears jerky or flickering

General Connection / Power Issues 4

• Ranger / Ranger Duo Dash Cam not powering up or flickering off/on
• DriveSense Dashcam microSD card not compatible or not reading
• GPS Player Doesn't Work (Doesn't show the GPS map location
• Download DriveSense Ranger / Ranger Duo Software

MedSense TF01 Infrared Forehead Thermometer 9

• How do I retrieve the last test result from my MedSense TF01 thermometer?
• MedSense TF01 rthermometer screen will not display when device is switched on
• Error message "HI" or "LO" on the MedSense TF01 thermometer
• Error message "Er.H" or "Er.L" on MedSense TF01 thermometer
• MedSense TF01 thermometer showing results that are too low

View all 9

General Knowledge on Drug Testing 2

• Comparison of oral vs urine drug test kits
• Cut-off levels for drug groups of drug test kits used in Australia

Industrial Breathalysers User Manuals 1

• Industrial Breathalysers Manuals

Personal Breathalyser Manuals 1

• Personal Breathalyser Manuals

Air Purifier User Manuals 1

• Air Purifier User Manuals

Humidifiers User Manual 2

• Humidifier Manuals
• Dehumidifier User Manuals

Software and Apps 2

• Ionmax Mobile Phone App
• Download links

Ketoscan 7

• KetoScan Maintenance and Calibration
• Ketoscan Mini app not connecting or stuck on loading
• Ketoscan Mini is not reading correctly
• Can we use AlcoSense Breathalyser Mouthpieces for KetoScan?
• KetoScan results different from other ketone testers

View all 7

SolarCam Smart Wireless Camera 5

• Where do I insert the memory card in the Solarcam?
• Solarcam is not recording or not sending notifications
• Forgot password or changed ISP - How to reconnect the Solarcam to the app
• What memory card do I use for the SolarCam
• How do I download the Solarcam app?

Serene ION138 Aroma Diffuser 2

• How many hours can the Serene ION138 run without the timer?
• Serene ION138 clock time cannot be adjusted