All our products carry a standard warranty ranging from 1-7 years, depending on the model.

You are required to produce a proof of purchase in order to validate the warranty.

Please read the product's information page or user manual for complete warranty details. 

If you have a product that is under warranty and has a defect you cannot resolve yourself, kindly contact us by clicking on "New Support Ticket" above.

Be aware that by sending us a product for warranty or repairs, you agree to all of the following conditions:
Warranties only cover parts defective in material and/or workmanship. Defects that have resulted from the following causes are not covered by warranty:
  • improper or unreasonable use or maintenance
  • accident
  • excess moisture
  • insects
  • improper packing
  • lightning
  • power surges
  • unauthorised tampering, alteration or modification

Items that are under warranty and deemed faulty by Andatech will be repaired or replaced. You must contact Andatech to raise an RA / Case number. No return will be accepted without an RA/Case number. You can contact Andatech by clicking on "New Support Ticket" above. 

Shipping costs for products under warranty that are returned to us within Australia will be covered by Andatech.

If you get a product that is damaged in the post or not looking and working right within 2 weeks of you receiving it, contact your retailer (if you did not purchase from Andatech directly) and let them know, they will know what to do.

If we find your items to be in working order, or not working but outside of warranty guidelines, we will get in touch with you to decide what to do next. There will be a fee of $45 for our technician's time inspecting the unit, plus freight cost to send the items back to you.