Andatech Support

Burning or peculiar smell emitting from desiccant dehumidifier If your dehumidifier is suddenly emitting a smell, it could be caused by dust build-up insi...

It is made of zeolites not silica gel.

No, the dehumidifier automatically regenerates the desiccant internally and you will never have to replace it. 

The unit will blow cold air when it has reach the humidity level you've preset it on. Once the humidity level rises again, it will start blowing warm a...

This could mean that the dehumidifier is being used at too low a temperature (below freezing), too high a temperature (above 40°C) or that the air flow is ...

Regular cleaning. Frequency: Clean every 2–4 weeks (more often in damp or musty environments). Exterior: Wipe down with a soft cloth dampened with mild ...

This is an example showing the connection is properly fitted, as seen in the image. It should be fitted like this in encircled (unit model ION632) ...

For Ionmax dehumidifiers Here’s how it works for compressor Ionmax models: - When you set a target humidity (e.g. 50% RH): once the room reaches tha...

Yes, Ionmax desiccant dehumidifiers typically keep the fan running even after the desired humidity level is reached. In most desiccant models, the heate...

Yes, this is normal. Any residual moisture inside the unit may continue to collect and slowly drip into the vertical internal tank even after the unit is sw...