Andatech Support

All Ionmax products come with a standard 2 years warranty. The 2-years Extended Warranty is an optional add-on purchase available from ionmax.com.au Pro...

04/02/2021 It has always been Andatech's aim to ensure that our continued commitment to quality is reflected in every aspect of our products, from d...

All Ionmax printed packaging and manuals are being updated while we continue to move existing stock that may still show 1-year warranty.  Therefore, we...

No - the 2-year warranty is only valid on new products purchased from Andatech and its authorised resellers. Secondhand and used products purchased fro...

The warranty period of your replacement unit will follow the warranty period of your original product purchase, so it depends on when your original unit wa...

No - it only covers the base product i.e. the actual air purifier unit, dehumidifier unit, or humidifier unit. It does not cover consumables such as filter...

  The extended warranty coverage always starts once the standard warranty coverage has ended. If you purchased from 2021 onwards, then you will get th...

No - there is no additional 1 year warranty for your product. Your product warranty would follow the original 1-year warranty from its purchase date and th...

Yes - all trade-ins completed with Andatech are considered brand new Ionmax products. Therefore, they will be eligible for 2 years warranty if purchased in...