If you have any issues sending a video or other large file to us via email, here is another method to do so easily.
We recommend using wetransfer.com - this is a free file-sharing tool that does not require any login.
Go to wetransfer.com. If a message appears about accepting their cookies, click on Accept or Reject to proceed.
Step 1: Click on Add Files and select the video/file(s) you need to send to us.
Step 2: Click on the 3 dotted icon to open up more options.
Step 3: Select on "Get transfer link". This bypasses the need to input a message or email address.
Step 4: Set the expiry to 7 days. This allows us to have access to the link to view and download your video/files for 7 days.
Step 5: Click on Get a Link to proceed to the next step.
Step 6: Click on "Copy Link". Then paste this link in your email or ticket to us to send us access to view/download the files. Please be sure to include your details and the issue/s you are facing, if you haven't done so already in previous communications with us.
Thank you!